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RDS for PostgreSQL

RDS for PostgreSQL

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FAQs
Network connection
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Network connection
This topic summarizes frequently asked questions about RDS for PostgreSQL network connections.​
Why can't I connect to the database?​
If you cannot access a database, please conduct troubleshooting as recommended:​
  1. Confirm whether the PostgreSQL instance is in the Running state.​
  1. Confirm whether you have Created a database and account for the instance.​
  1. Confirm whether IP allowlists are configured.​
  1. If you are using a private network connection, confirm whether the ECS instance and database instance are in the same VPC.​
If the issue persists after troubleshooting, you can submit a ticket to contact technical support.​
How should I handle error prompts in the RDS for PostgreSQL console?​
Problem description​
You may run into error prompts in the console when you use RDS for PostgreSQL services.​
Solution​
Submit a ticket in Volcano Engine and include the RequestId indicated in the error prompt.​
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Last updated: 2025.11.17 16:15:12