- Documentation
RDS for PostgreSQL
FAQs
Network connection
Network connection
This topic summarizes frequently asked questions about RDS for PostgreSQL network connections.
Why can't I connect to the database?
If you cannot access a database, please conduct troubleshooting as recommended:
- Confirm whether the PostgreSQL instance is in the Running state.
- If you are using a private network connection, confirm whether the ECS instance and database instance are in the same VPC.
If the issue persists after troubleshooting, you can submit a ticket to contact technical support. How should I handle error prompts in the RDS for PostgreSQL console?
Problem description
You may run into error prompts in the console when you use RDS for PostgreSQL services.
Solution
Submit a ticket in Volcano Engine and include the RequestId indicated in the error prompt.
Last updated: 2025.11.17 16:15:12