The service may be suspended after your account becomes overdue. Therefore, to prevent your service from being affected, the Volcano Engine platform sends notifications through channels, such as emails, SMS messages, or in-console notifications, to remind you to renew the service in a timely manner.

Overdue payment impacts

After your account becomes overdue, billing is automatically suspended. The service is suspended 24 hours after your account becomes overdue. Data is retained for 90 days by default. After renewal, data that has already been cleared will not be restored, and the service will not be automatically resumed. You need to manually enable the service in the console.

When you use the Postpaid (Pay-as-you-go) method, if your account becomes overdue for more than 24 hours, you need to place a new order to resume billing.

Last updated: 2026.09.03 11:12:20

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