If the available balance in your account (including account balance and coupons) is less than the payable amount, your account will be considered overdue. You will then receive SMS or email reminders about insufficient balance. This topic explains the status of your resources and what you can do if your account is overdue.

Overdue details

You can check overdue details in Billing management.

Once your account becomes overdue, your resources will enter a reserved period and your usage will be restricted. Once the reserved period ends, your resources will be forcibly reclaimed, and they can not be recovered. Please top up and settle your overdue bill within the specified time (before the forced reclamation of resources) to avoid interruption of file storage resources.

Once the bill is paid, the file system suspended due to overdue payment will automatically start and enter the running state.

tip

After settling the overdue bill, confirm that the available balance in your account (including account balance and coupons) is at least CNY 100; otherwise, you will not be able to create a file system.

Regardless of whether your resources are frozen or released, you are required to settle the fees as invoiced.

Resource reclamation after overdue payment

Suspension time: 2 hours after payment is overdue

Reclamation time: 7 days and 2 hours after payment is overdue

Resource status

When your account is overdue for more than 2 hours, the instance status in the instance management list changes to Suspended.

The statuses of resources at the various stages of overdue payments are as follows:

Within 2 hours	Between 2 hours and 7 days + 2 hours	After 7 days + 2 hours
Related data retained.	Related data retained.	The resources will be forcibly reclaimed, and the related configurations and data cannot be recovered after that.

Last updated: 2025.10.27 17:29:34

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