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Taxes

Unless otherwise specified, the prices of products and services on VolcanoEngine include the value-added tax (VAT). During the provision of services or your use of products, if the VAT rate changes due to adjustments in national tax policies, the VAT rate of products and services on VolcanoEngine will be adjusted accordingly. In such cases, the pre-tax prices remain unchanged.

You can apply for VAT invoices with the exact tax amount calculated based on the amounts of orders and/or issued bills in your account. To request VAT invoices, log in to the VolcanoEngine console and select Billing - Invoice management. You can also request VAT invoices using other methods specified and informed by VolcanoEngine. After receiving your request, we will issue the VAT invoices in a timely manner. If the terms of use for the services you are using are inconsistent with this provision or if a specific agreement has been reached between us, the terms of use or the specific agreement shall prevail. If a service and its usage are billed periodically, we reserve the right to request additional requirements for service activation and subscription. These requirements may include providing a credit certificate, making a prepayment, paying a deposit, or meeting other conditions we deem necessary.

We will issue VAT invoices to you based on the products or services you purchase. See the following table for the invoice information:

Product/Service name	Invoice content	Tax rate
Bandwidth Package	Information Technology Service Technical Service Fee	6%

If a refund is involved and an invoice has already been issued for the refund amount, you must prepare the required documents for invoice cancellation as specified. Submit the invoice cancellation request via the VolcanoEngine Console -> Billing Center -> Invoice Management, or through other supported channels. Please provide the relevant documents for invoice cancellation when submitting your refund request. After our review and confirmation, the refund will be processed. For details, see Invoice Refund and Replacement.

Last updated: 2026.06.12 14:16:43