In session management, you can view statistics such as the cumulative number of sessions, average session duration, intent, etc., as well as detailed information such as session keywords and time. This article describes how to query session and intent information on the session management page.

1. Log into the Marketing Agent console and select Marketing Interactions in the left navigation bar.
2. In the left navigation bar of the Marketing Interaction Assistant, select Session Management .
   

Click on the Session Overview in the left navigation bar of the Session Management page to view the session information of the specified agent at a certain time, and support three trend graphs: total number of messages, number of interactive users, and average number of interactive sessions.

Click on the detailed query in the left navigation bar of the session management page to view the details of the session by filtering conditions such as session keywords, session time, and session user ID (ID).

• Filter:

  field	Field description
  Intent planning engine/agent	Multiple selection, display all agents in the agent center, drop-down list supports fuzzy search. Default All.
  session time	Customizable, default selection is nearly 7 days
  Session ID	Supports fuzzy filtering by session ID
  User ID/Nickname	Supports fuzzy filtering by user ID
  conversation content	Support fuzzy filtering by session content, including queries and replies

• Session list:
  The conversation dimension displays the conversation records of the agent. If the imported message has no conversation concept, it will be displayed in the message dimension corresponding to the conversation.

  field	Field description
  Session ID	The system dimension ID identifier of the session
  Intent planning engine/agent	The agent that replies to the message, showing the name of the master control/corresponding agent
  user ID	The user ID passed in during the session
  conversation content	Display an overview of the session content, click Details to enter the session details pop-up window, display the detailed conversation information of the session dimension, display the user ID, message time
  session start time	Accurate to the second, the start time of the conversation
  session end time	Accurate to the second, the end time of the session

• Export session details:

  1. Select export method
     • batch export
       As shown in the figure below, batch export of all session details matching the current filter is supported.
       
       If you check partial session details in the session list, only the checked session details are exported.
     • single export
       In the Session Details list, select the specified session and click Export in the Actions column.
       
  2. Select the export format, XLSX and CSV are supported.
     After confirming the export, the system will automatically download the file in the specified format. After the download is complete, you can view it locally. The example content is shown in the figure below.
     
  3. On the Session Detail Query page, click Export Records.
     
  4. In the export record interface, view the details of the historical export task, including export conditions, time range, export operation time, operator, and download times. Click Download File in the operation column to download the export data locally.

Click on the intent statistics in the left navigation bar of the session management page to display the records of the intent hits under the specified total control, support to view the detailed records of the intent hits, and perform statistical analysis according to the daily session, the number of daily sessions, and the top N of the hit intent ranking. This article shows you how to view the results of intent statistics.

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