Docs

Cloud Monitor

Contact

Creating contacts

To receive notifications via email, phone, or SMS when configuring an alert policy or event rule, you must create a contact and associate it with an alert contact group. This topic describes how to create a contact.

Limits

You can create up to 300 contacts.

Each contact can be associated with up to 10 contact groups.

Procedure

In the left navigation bar, click Notification > Notification policy.

On the Notification object tab, select Contacts to access the contact management page.

Click Create contacts and configure the relevant parameters as needed.

Parameter	Description
Name	Specify a name for the contact as a unique identifier. Duplicate names are not allowed.
Email	The email address to associate with the contact, which is used to receive notification messages sent via the email channel.
Lark username	The Feishu user to associate with the contact, which is used to send notifications via the Feishu group bot and Feishu application bot channels, and @mention or mark as urgent for this account when notifications are sent. tip If authorization is missing before associating a Feishu user, click To authorize to complete Feishu user authentication and authorization. For more information, see Feishu user authentication and authorization.
Mobile phone number	The phone number to associate with the contact, which is used to receive notification messages sent via the SMS and phone channels, and to @mention this account when notifications are sent via the DingTalk channel.
WeCom account	The WeCom account to associate with the contact, which is used to send notification messages via the WeCom channel, and @mention this account when notifications are sent.
Contact group	The contact group of the contact, which can be used to categorize or batch manage contacts.

Return to the contact management page, click Send verification next to the email address or phone number, and complete the verification within 24 hours by clicking the link in the message or entering the verification code. Otherwise, alert or event notifications may not be received as expected.

The following figure shows the verification message sent to an email address.

warning

Each email address can receive 1 verification email per minute, and the system can send at most 100 verification emails per minute per account. If either limit is exceeded, the contact is created successfully, but the activation email cannot be received. To receive the activation email, you need to update the email address for the contact later.

Each phone number can receive 1 verification SMS message per minute, and the system can send at most 100 verification SMS messages per minute per account. If either limit is exceeded, the contact is created successfully, but the activation SMS message cannot be received. To receive the activation SMS message, you need to update the phone number for the contact later.

Cloud Monitor will send an email address verification email by using no-reply@notice.volcengine.com and send an alert notification email by using monitor@monitor.volces.com. Therefore, make sure these email addresses are added to the allowlist or related policies of the contact email address to prevent emails from not being received or from being sent to the spam folder due to permission issues.

Validate results

After you create the alert contact, you can click Notification > Notification policy > Notification object to view the contact information.

The phone number or email address will be displayed in the console only after the corresponding verification is passed. If the displayed content is a dash (-), the phone or email address has not yet been verified.

The contact group to which the current contact is added is displayed in the Associated contact group column. If the displayed content is a dash (-), the contact has not yet been added to any contact group. You can click Configure contact group in the Actions column to associate the specified contact group, or add the contact to the contact group. For steps of managing contact groups, see Creating contact groups.

Manage contacts

Click a button in the "Actions" column to the right of the target contact to perform the corresponding operation. The currently supported management operations are as follows:

Actions	Description
Edit	Edit the configuration information of an existing contact. tip After the email address or phone number of a contact is updated, the system will send a verification message again to the specified email address or phone number. After receiving the verification message, you need to click the link in the message within 24 hours to complete verification. Otherwise, you will not be able to receive alert or event notifications.
Delete	Delete a contact that is no longer needed. warning If a contact is already associated with contact groups or notification policies, deleting the contact will also disassociate the contact groups or notification policies. If contacts are synchronized by importing VMP notification configuration data, we recommend that you manually delete the contacts from the VMP contact menu in advance. Otherwise, deleted contacts will be recreated. For more information, see Importing VMP notification configuration data.

Last updated: 2026.07.13 10:55:25