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Cloud Monitor

Product Billing

Cloud Monitor SMS and phone notification services are subject to charges. This article explains the billing methods for Cloud Monitor to help you understand the details of the charges.

Purchase Requirements

You must complete identity verification for your account before proceeding.

Your account balance (including bill balance and vouchers) must not be less than 100.00 RMB.

Billing method

Cloud Monitor offers a pay-as-you-go billing method. Pay-as-you-go is a postpaid billing model in which charges are incurred after usage. This purchasing method is relatively flexible, allowing resources to be activated and released on demand at any time.

Billing Rules	DescriptionS
Billing method	Pay As You Go
Billing Items	SMS: Billing is based on the number of messages. Charges are applied only after the SMS is successfully sent. If an SMS message does not exceed 70 characters, it will be charged as one message. If an SMS message exceeds 70 characters, each block of 70 characters is counted as one message, and charges are applied accordingly. tip Some carriers may split content that is too long, such as SMS messages exceeding 70 characters, into multiple messages for transmission. Telephone: Charges are calculated based on the number of telephone notifications, with billing commencing once the user answers the call. A phone notification is delivered within 60 seconds. A fee will be charged once when a phone notification is sent and the call is answered. No fee will be charged if a telephone notification is made but the call is not answered.
Billing cycle	Settlement is calculated on an hourly basis. Cloud Monitor uses pay-as-you-go billing, with charges settled at the beginning of each hour (based on UTC+8). After settlement, the next billing cycle begins. If your account's available balance (including bill balance and vouchers) is less than the amount of the pending bill, you will receive an insufficient balance notification via SMS or email. For example, at 02:30:30 on March 2, 2023, an SMS notification was received, and the fee notification will be sent at 03:00 on March 2, 2023. In the event of a delay, it will be pushed at the next Node.
Billing Scenarios	SMS Notification: Billing will commence once the SMS has been successfully sent. Call Notification: Billing commences once the user answers the call.
Billing Formula	SMS notification fee = number of SMS messages × unit price Telephone Notification Cost = Number of Telephone Notifications × Unit Price
Product Pricing	SMS: 0.045 yuan per message Telephone: 0.15 yuan per call

Arrears Description

After an account is in arrears, the details of the outstanding charges can be viewed. To avoid missing important notifications, please top up and settle outstanding bills within the specified time. For detailed operation instructions, refer to Top-up Operation Guide.

If renewal or recharge is not completed in a timely manner, the service will be shut down 24 hours after the account becomes overdue.

Cancellation Description

After the account is unsubscribed, it will no longer receive voice and SMS alert notifications from Cloud Monitor. Cloud Monitor will cease charging this account.

Taxes, Fees, and Invoices

Unless otherwise specified, all product or service pricing on the Volcano Engine platform includes value-added tax. During the service provision process or the product usage period, if adjustments to national tax policies result in changes to the value-added tax (VAT) rate, the applicable VAT rate for products or services on the Volcano Engine platform shall be adjusted in accordance with the national tax policy. The tax-exclusive price shall remain unchanged.

We support issuing you a VAT invoice equivalent to the amount of successful orders and/or bills issued from your Volcano Engine account; unused prepaid amounts are not eligible for invoicing. You may apply for a value-added tax (VAT) invoice through Console – Billing Center – Invoice Management or other channels designated and duly notified by Volcano Engine from time to time. Upon receipt of your invoice application, we will promptly issue the VAT invoice to you. If the service rules corresponding to the services you use are inconsistent with this provision or if there is a separate agreement between both parties, the specific service rules or the separately agreed terms and conditions shall apply.

We will, based on the specific type of products or services you purchase, issue VAT invoices to you according to the following invoice details:

Product or service name
Invoice details
Tax rate
Cloud Monitor
*Information Technology Services* Technical Service Fee
6%

If a refund is involved and the amount to be refunded has already been invoiced, you must prepare the relevant documentation for invoice cancellation as required by us. Submit the invoice cancellation application through Console – Billing Center – Invoice Management or other methods supported by Volcano Engine. When submitting your service cancellation request, provide us with the relevant invoice cancellation documentation. We will process the refund after verifying and confirming the information. For more details, refer to Invoice Cancellation and Exchange.

Last updated: 2026.07.10 14:02:23

Product or service name	Invoice details	Tax rate
Cloud Monitor	Information Technology Services Technical Service Fee	6%