FAQ

Cross-border FAQs

What is cross-border service?

The cross-border service supported by Transit Router (TR) refers to network interconnection services based on cross-border links operated by China Unicom or China Telecom. Currently, it only supports China Mainland to Asia Pacific.

How are cross-border service fees paid? To whom?

TR cross-border service fees can be paid directly in the VolcanoEngine console. VolcanoEngine collects the fees on behalf of and pays them to China Unicom or China Telecom.

Why do I need to apply for cross-border qualification?

According to relevant laws and administrative statutes of the Ministry of Industry and Information Technology of the People's Republic of China (MIIT), only three major line operators in China Mainland - China Mobile, China Unicom, and China Telecom - are authorized to operate cross-border services. The VolcanoEngine TR cross-border service relies on China Unicom or China Telecom to centrally establish user profiles for users.

What materials are required to apply for cross-border qualification? How to apply?

The materials required to apply for cross-border qualification for the TR are the same as those for Cloud Enterprise Network (CEN). For details, see CEN Cross-border FAQ.

How can I check the approval progress of my cross-border application?

After submitting the cross-border application, you can check the approval status in the application console.

Why am I still unable to create a cross-border bandwidth package after the cross-border application is approved?

After the cross-border application is approved, the operator still needs to enable the cross-border capability before you can create a TR cross-border bandwidth package.

Does the cross-border bandwidth package support downgrades?

Yes, but refunds are not supported. If you upgrade later, additional fees will apply. Therefore, we recommend that you estimate your required bandwidth as accurately as possible before submitting your cross-border application to avoid losses caused by plan changes.

Does the cross-border bandwidth package support unsubscription?

Yes. However, refunds are not supported.

Last updated: 2026.09.01 11:37:10