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Cloud Native Message Engine

Product Billing

Description of arrears or expiration

This topic describes the overdue payment or expiration policies for Pay-as-you-go and Subscription billing modes of the cloud-native message engine BMQ.

Description of arrears

After your account becomes overdue, your resources will enter a retention period, and resource usage will be restricted; if the retention period is exceeded, your resources will be forcibly reclaimed and related data cannot be restored. Please try to avoid account overdue situations. If an overdue payment occurs, please recharge and settle the overdue bill promptly.

Regardless of whether your instance is frozen or released, you must settle the fees for billed charges.

Pay-as-you-go instance

For Pay-as-you-go instances, the platform issues bills on an hourly basis, and charges are settled and deducted in real time after the bill is issued. If the available quota in your account (including account balance and vouchers) is less than the bill to be settled, your account will be considered overdue, and you will receive a notification via SMS or email about insufficient balance.

The handling rules for account overdue payments are as follows:

Overdue duration	Description
Within 24 hours after becoming overdue	The system will continue to keep the instance running normally, and the service will remain available.
Overdue for more than 24 hours	If the account is overdue for more than 24 hours and the bill is still not settled, the cloud-native message engine service will be suspended. After the service is suspended, if the outstanding bill is paid within 7 days, the system will immediately restore the service.
Service suspended for 168 hours	The system will forcibly release the instance and reclaim the resources. Once the instance is reclaimed, the data cannot be restored.

Subscription instances

After your account becomes overdue, you can still use purchased Subscription instances normally, but you cannot purchase new instances or renew existing ones.

Subscription instances have a corresponding usage period. After the Subscription duration expires, if you do not renew in time, the instance will be automatically released.

Expiration description

Only Subscription instances are affected by expiration. Pay-as-you-go instances have no usage duration limit; you only need to ensure your account has sufficient balance.

After a Subscription instance expires, the resource status at each stage is as follows:

Expiration time	Results	How to operate
Within 12 hours after expiration	The instance is usable.	Please renew in time. See Renewal description.
More than 12 hours past expiration	The instance will be shut down and will be unavailable.	Please renew in time. After renewal is completed, the status will automatically return to Running. See Renewal description.
Shut down for 168 hours	The instance will be forcibly deleted.	Unable to retrieve.

Last updated: 2026.01.26 15:25:45