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Refund flow

Refund fund flow direction

Prepaid cancellation or downgrade may trigger refunds; the following explains the fund flow details:

For instance services purchased and paid after November 7, 2023, if cancellation or downgrade occurs within six months (180 days) after payment, the refund is generally returned via the original payment method. Specifically, for cloud product orders paid through third-party platforms such as Alipay, WeChat, or online banking, refunds will return to the original third-party payment accounts. Orders paid via Volcano account balance will have refunds returned to the account balance.

For instance services purchased and paid before November 7, 2023, if only new orders were placed without renewal or upgrade orders, refunds also support original payment method returns.

In other cases, refunds will be credited to your Volcano account balance.

tip

If the order has already been invoiced, the refund will be credited to your Volcano account balance. You can withdraw funds from your account balance to your payment method; for withdrawal instructions, refer to Withdrawal Guide.

If the product cancellation or resource downgrade is successful, refunds typically return within 2 business days. Refunds apply only to the order amount paid by the user in cash (including credit limits) and exclude any amount deducted using vouchers.

If you use the credit limit for payment, the refund will be returned to the credit limit through the original payment method.

After the refund, you can check the transaction details to see where the related amount has gone.

For refund policies, refer to the refund policy explanation, and for downgrade policies, refer to the resource change billing rules explanation.

Last updated: 2025.07.15 11:43:30