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ArkClaw Enterprise

Changing agent configuration

Configuring independent message channels for my agents

If you have created an agent team for ArkClaw, in addition to configuring message channels (such as Feishu and DingTalk) for the primary agent, you can also configure independent message channels for other agents in the team. After the configuration, you can communicate with different channel bots to send messages to the corresponding agents. Additionally, you can enable or disable the message synchronization feature to choose whether to sync and display the chat history from third-party message channels to the ArkClaw console (web). This allows you to centrally manage all conversations within the console.

Considerations

Do not configure the same message channel bot for multiple agents. Otherwise, the messages you send may not be delivered to the target agent as expected.

If you have configured a message channel bot for your agent, message channel bot reconfiguration will overwrite existing settings. As a result, the original message channel bot cannot send or receive messages. Proceed with caution.

The primary agent supports message channels including Feishu, WeChat, WeCom, DingTalk, and Weibo. Currently, other agents support Feishu and DingTalk as message channels only.

Agent templates marked with the Featured label are featured templates. These templates incorporate prompts, workflows, dedicated skills, and other components that have been refined by the platform over time. As core digital assets of the platform, they are available for direct use only. Viewing detailed configurations and making edits or modifications are not supported.

Prerequisites

Currently, the "Sync messages to web" feature is available only for ArkClaws with an agent team plugin version of ark-26.5.21 or later. You can check your ArkClaw version and perform upgrades on the "Status and usage" tab of the ArkClaw details page. Learn more.

Operation instructions

When you sync chat messages from third-party message channels (such as Feishu and DingTalk) to the ArkClaw console, the following rules apply:

Rule	Description
Synchronization switch control	Enabled: After you turn on the "Sync messages to web" switch, new messages generated in the associated third-party channel are synced to the console in real time. Disabled (default): After you turn off the "Sync messages to web" switch, synchronization of new messages stops. The historical channel conversations that have been synced are automatically hidden in the console.
One-way synchronization mechanism	The synchronization is one-way (third-party channel → console). After synchronization, you can view the records and continue conversations in the console. However, new messages and assistant replies sent from the console are not synced back to the corresponding third-party channel.
Conversation operation limit	You cannot delete third-party channel conversations that are synced to the console. Manually delete related content in the corresponding third-party channel. You can also hide them temporarily by turning off the "Sync messages to web" switch.

Procedure

Switch to the target ArkClaw page.

In the left-side navigation pane, click "Agent Center".

Click the "My agents" tab.

Select the target agent and click the "Edit" or "View details" button.

In the "Channel" module, click the "Associate with xx +" button to associate with the target channel.

Scan the QR code or enter the bot details to complete the operation. For more information, see Configuring message channels.

After configuration, you can send messages to the corresponding agent via the configured message channel bot. Each agent processes tasks independently and sends responses with no mutual interference.

(Optional) Enable or disable channel message synchronization

To centrally manage conversations in ArkClaw, you can enable message synchronization to sync conversation records from third-party channels (such as Feishu and DingTalk) to the ArkClaw console. You can also disable this feature to hide the synced conversation content.

Enable "Sync messages to web": Click the to sync messages to the console.

tip

If you have not associated a message channel for the current agent or have dissociated the channel, messages from the corresponding channel will automatically stop being synchronized to the console.

Disable "Sync messages to web": Click to hide synced conversations and stop synchronization of new conversations.

View synced conversations: After synchronization is enabled, conversations from third-party channels appear in the "My tasks" list. Conversations are displayed as independent chat records by channel and sorted chronologically.

Last updated: 2026.07.31 18:43:52