Docs

Elastic Compute Service

Billing

Instructions on renewal and unsubscription

This topic describes how to renew and unsubscribe subscription-based DDHs.

Renewal

For subscription-based DDHs, 7 days, 3 days, and 1 day before and on the expiration date, the platform sends notifications by SMS, email, or internal message based on the notification method you specify to remind you that the resources are about to expire. To avoid service interruption, please renew in time after you receive the notification.

After you renew DDHs, any DDH that has been forcibly shut down will automatically start and enter the "Running" status. If the restart fails, you can manually start it. If manual startup still fails, go to the console and click "Ticket > Create ticket" in the top menu bar to obtain support.

Unsubscription

Subscription-based DDHs support unsubscribing before expiration. You can refer to Unsubscribing DDHs to apply. After the unsubscription succeeds, the platform will, based on the applied unsubscription type, refund the actual payment amount (the portion paid in cash by the user, excluding amounts deducted via coupons) to your VolcanoEngine account balance. Note that used coupons are non-refundable.

tip

After the unsubscription, the platform will notify you via SMS/email/internal message based on the notification method you specify, to inform you whether the unsubscription was successful.

Unsubscription type

Currently, subscription-based DDHs only support non-7-day unconditional unsubscriptions. For non-7-day unconditional unsubscriptions, fees will be charged based on the actual duration of resource usage and remaining actual amount of the order will be refunded. The refund amount displayed on the console shall prevail. Non-7-day unconditional unsubscription rules

Status of DDH-related resources after unsubscription

After unsubscription, the DDH status changes to "Stopped", and "Unsubscribed" will be displayed under the billing method. The ECS instances deployed on it will also change to the "Stopped" status.

To avoid data loss caused by accidental unsubscription, related resources will be retained for a period of time. When the retention period ends, the related resources will be released. For details, see the table below.

Resource type			Status after unsubscription
DDH			Released after 24 hours of retention.
ECS instances on DDH			Released after 24 hours of retention.
Instance-related resources	vCPU, memory	Released after 24 hours of retention.
		EIP	Automatically disassociated after 24 hours of retention.
		Pay-as-you-go volume	Delete with the instance: Released together with the instance after 24 hours of retention. Do not delete with the instance: Automatically disassociated after 24 hours of retention.

Last updated: 2026.01.16 19:04:00