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Volcengine Kubernetes Engine
Volcengine Container Instance
User guide
VCI Agent Sandbox
FAQ
FAQ
This topic provides answers to frequently asked questions during the use of VCI Agent Sandbox.
*How do I handle generation failures for system volume snapshots?
*Check the resource status in the status field of the SandboxSnapshot CR resource.
*The status field records the specific reason for failure. You can try to resolve the issue. If the issue persists, you can submit a ticket or contact your Volcano Engine account manager for assistance.
How do I handle generation failures for system volume snapshots?
Check the resource status in the status field of the SandboxSnapshot CR resource.
The status field records the specific reason for failure. You can try to resolve the issue. If the issue persists, you can submit a ticket or contact your Volcano Engine account manager for assistance. * How do I handle errors that occur during sandbox operation?
*You can view the logs of the pod that corresponds to the agent-sandbox application to resolve the issue.
*Log in to the VKE console.
*In the left navigation bar, click Application center > Helm.
*On the Helm page, select the target project, cluster, and namespace, and find the application deployed based on the agent-sandbox template.
*On the agent-sandbox application details page, click the name of the cluster associated with the application on the Overview tab.
*On the cluster management page, click Workload > Pod in the left navigation bar. Find the pod named agent-sandbox-controller in the agent-sandbox-system namespace or the namespace you specify and view its logs.
*Resolve the issue based on the logs. If the issue persists, you can submit a ticket or contact your Volcano Engine account manager for assistance.
How do I handle errors that occur during sandbox operation?
You can view the logs of the pod that corresponds to the agent-sandbox application to resolve the issue.
- In the left navigation bar, click Application center > Helm.
- On the Helm page, select the target project, cluster, and namespace, and find the application deployed based on the agent-sandbox template.
- On the agent-sandbox application details page, click the name of the cluster associated with the application on the Overview tab.
- On the cluster management page, click Workload > Pod in the left navigation bar. Find the pod named agent-sandbox-controller in the agent-sandbox-system namespace or the namespace you specify and view its logs.
- Resolve the issue based on the logs. If the issue persists, you can submit a ticket or contact your Volcano Engine account manager for assistance.
Last updated: 2026.07.24 16:18:06